Sick of worrying about IT? Here are our top tips to make your life easier

Support IT Solutions

It’s hard not to worry about IT when you run a business. IT is pretty much the backbone of an organisation and when something goes awry with your IT, the ramifications can be significant. Not only that but the issues that could go wrong are plentiful. IT fears that keep business owners awake at night include:

*Losing data

*Being hacked


*Being unable to access data

Whether you run a small business or a global enterprise, you should ensure that you have the right support IT solutions in place and the expertise to protect, maintain and develop your IT systems.


Inevitable IT considerations for every business


As with any business consideration, budget will play a part in your IT plans. Small business IT services can vary in pricing significantly, but it is crucial to understand what your support IT solutions include to ensure your business is suitably protected. Whilst this support may seem costly, trying to reduce service fees at the expense of security may actually be a much more expensive option in the long run.

Security should be a primary focus for all businesses and a key component of any IT plan and service. When you consider that globally, a hacker attacks every 39 seconds, the need to implement security is a given. On top of this, businesses are increasingly targeted by crypto viruses and malware with 94% of malware being delivered by email. Identifying the risks your business is exposed to will allow you to create a detailed disaster recovery plan. This plan should include information on how and where your data is backed up and how the business will continue to function in the event of a disaster.

Another inevitable IT consideration is ensuring your staff stay productive. This means having access to internet and IT applications that enable them to keep working. Having out of date or clunky technology in place may seriously hamper your staff’s ability to deliver on tasks. A 2019 survey revealed nearly 50% of executives believed technology improves employee engagement when it provides ease of access to information.  If technology is a barrier to your employee productivity, this could in fact be costing your business a significant amount of money over 12 months.

Speaking of IT products that increase productivity, all businesses should consider how well the software in place allows for internal and external collaboration. With new technology that offers unmatched collaboration, businesses should be constantly assessing the tools in place to ensure they enable the required level of collaboration.

And what happens when something does go wrong? You need to ensure you have expertise available to resolve problems whether they be minor frustrations or major issues. Not having support on hand can once again cost a business in wasted time.


ITS’ top 3 tips to help CEOs rest easy when it comes to IT


1/Your time is valuable. It does not make sense to use your time on IT when you are running a business. It is far more cost effective to enlist a trusted expert to focus on all things IT and allow you to focus on running the business.


2/Update your technology to ensure you have the right solutions in place to minimise issues. This covers everything from end user applications and programs to server configuration. Work with an expert to ensure that your IT infrastructure meets the needs of your specific business.


3/Never ignore security. Implementing the correct security features will save time and money in the long run, not to mention help you sleep at night!


Choose a partner that understands your IT needs


IT Smart Solutions have a wealth of experience, having been looking after SMEs in Sydney since 2005. We provide support IT solutions for a fixed cost per user per month, resulting in a fixed IT budget with no unexpected surprises.

We are experienced in ensuring business’ IT is secure as well as provide helpdesk support so that employees can seek help to resolve issues quickly, without having to bother the CEO.

To find out more about how IT Smart Solutions can help your business, explore our range of plans and contact us today.

What is a modern workplace and how can your business become one?

What is a modern workplace

With dynamic technology constantly being rolled out, the workplace is changing. With the right infrastructure, employees can access meetings, files and colleagues from pretty much anywhere.

As a result, the modern workplace has become a virtual office where employers enable staff with technology to enhance real-time collaboration between colleagues and clients. This level of access and collaboration has a positive effect on productivity, creating a connected and efficient workforce.


Why is a modern workplace important for SMB?


To remain competitive and at the forefront of business, organisations should consider transforming to a modern workplace model. Not transforming puts small business at risk of not evolving with the rest of the business market.

The benefits of a modern workplace include:

  1. Improved staff retention. Modern workplaces leverage software that allows staff to work in a way that best suits them. This creates a positive connection to the company and improves staff retentions.
  2. Unmatched communication. Modern workplace tools such as Microsoft Teams offer unrivalled communication for companies. The real time communication and notification options ensure that work progresses and projects do not get lost amongst email clutter.
  3. Increased productivity. By allowing staff to work flexibly, from an office or remotely, and by using advanced modern workplace tools, businesses can increase their productivity.
  4. Attract high calibre staff. A modern generation want, and expect, a modern workplace, providing one will enable you to attract a higher calibre of applicants for roles.


Whilst the theory behind a modern workplace is quite simple and easy to understand, the process of transforming into one can be a little more complicated.  Introducing new technologies and processes can be met with resistance. To combat this, businesses should ensure they invest in the necessary training and change management.

Migrating to cloud-based technologies needs to be done correctly and by specialists to ensure the business requirements are being catered to. Additionally, employees need to understand and buy into these changes. Adoption of a modern workplace is likely to be much better when employees are provided with the necessary support during the transformation.


Where do you start?


It can be a daunting endeavour but once you have decided to become a modern workplace you must evaluate your current processes and technologies. It is crucial that you understand and refine your processes before trying to identify the best tool to use.

Once your processes are clearly defined then you can begin your transformation. Some tips to guide you in the right direction include:

  • Spend time evaluating your current situations and requirements and also where you expect your business to be in the coming years, what change and growth are you expecting?
  • Do your research and consider the specific needs of your business. With multiple solutions available it is important you take the time to identify the right fit.
  • Plan your implementation and communicate it to your staff. Be transparent about the transformation and provide regular updates to your staff as well as training. Focussing on the benefits of the modern workplace will increase adoption rates.
  • Don’t forget about security. If you are moving data to the Cloud, make sure you understand the options to secure your data and systems.
  • Seek expert support to ensure the transformation is successful.



How can an IT partner help you reach your modern workplace goal?


It is unlikely that your business has existing IT and modern workplace experts inhouse. Specialised IT providers can help transform your business into a modern workplace.

Opt for a partner who has experience assisting businesses similar to yours and with proven success implementing a modern workplace. An IT partner will understand the pitfalls and help make the transformation process run smoothly.

An IT partner will also provide an opportunity for staff to contact experts with any problems or questions ensuring that they do not waste valuable time trying to resolve the issues themselves.


About IT Smart Solutions


IT Smart Solutions have been helping small businesses since 2005 and have built up a reputation in this space. We have a team of engineers with a wealth of experience in transforming small business from traditional offices to dynamic modern workplaces.

Interested in finding out more about how IT Smart Solutions can support your small business? Start by taking our Small Business Modern Workplace assessment  to see how your business IT is performing currently.