Why working with a Managed Service Provider who understands small business IT is crucial

While larger enterprises usually have the resources to employ multiple full-time IT staff, SMEs often don’t have the budget to employ even one full-time person, let alone specialists in areas like security or desktop support. As a result, many SMEs outsource their IT.

But no small business can afford to work with just any Managed Service Provider. It’s vital that SMEs work with a Managed Service Provider that understands small business IT. Small businesses need a Managed Service Provider that knows how to work with a small business budget while at the same time providing a great level of service.


What is a Managed Service provider?


Managed Service providers (MSPs) provide proactive IT support and consultancy. They can help SMEs work out which software and hardware is right for their business, and which features and tools can help make the business more productive. Small business IT support offered by MSPs can also include:

A helpdesk – so that users have someone they can call about any IT issues.

Security advice – how best to back up data and ensure it is secure from malicious threats.

General advice on small business IT – what ISP to use, the type of connection, and how your business might use a VoIP solution for telephony.


Small business IT pain points


In 15 years’ experience providing small business IT support, IT Smart Solutions has identified five major small business IT pain points:

Low budget Sometimes SMEs don’t allow enough budget for fundamental technology and can, for example, end up trying to run a business with cloud solutions on an inappropriate internet link.

One go-to person This is usually the business owner or office manager trying to do all the IT themselves, but not having the expertise to set things up properly.

Limited understanding of options Sometimes business owners or leaders don’t fully understand the differences between the cloud and on-premise solutions available.

No expertise Often staff have no expert help to turn to if they have IT issues.


Strategy is key


With so much choice available in terms of cloud offerings, SMEs need to understand the different options so they can make an informed decision about which software is right for their business. SMEs are a target for cybercrime, so it’s also imperative that they have the right strategy in terms of security to enable them to protect data and reduce downtime.

It’s also important to make the right choices regarding hardware for users and in terms of connectivity to make sure productivity isn’t compromised by slow internet speeds.

Small business IT support from a Managed Service Provider can help SMEs work out their strategy and make the right IT choices for their business.


How improving IT helps SMEs


How can improving IT help an SME run their business more smoothly and service their customers better?

1. Having the right IT solution and investing in the right technologies increases productivity. That’s because employees can get on with their jobs rather than wrestle with computer problems.

2. Having efficient staff and demonstrating appropriate use of modern cloud technologies enables companies to service clients better. It also makes a business look like a modern, forward-thinking organisation.

3. With the right IT, SMEs can benefit from flexibility in a way that larger enterprises can’t. It can be quick to adopt new technologies and change strategy to adapt to a changing environment, whereas larger enterprises often require years of planning and implementation for a change to take place.

The good news is that small business IT support from a Managed Service Provider isn’t expensive. There are options to pay by the hour if a business has relatively low IT needs on a day-to-day basis. Alternatively, as a company grows they can fix their budget for a simple monthly payment per user of as little as $2 or $3 per day.


Work with a provider who understands small business IT


Many MSPs focus on the mid/enterprise share of the market and aren’t always interested in providing small business IT support. So it’s important to work with a provider that understands SMEs and is familiar with the daily challenges and pain points faced by small business owners.

IT Smart Solutions have been helping small businesses since 2005 and have built up a reputation in this space. We have a team of engineers who deal with other small businesses every day and are used to resolving problems quickly. We look after clients from all sectors including accountants, lawyers, fashion, recruitment, engineers, designers, hospitality, software developers etc.


Interested in finding out more about how IT Smart Solutions can support your small business? Start by taking our Small Business Modern Workplace assessment to see how your business IT is performing currently.

Is IT a pain-point for your small business? Why not try Managed Services?

small business IT solution

In today’s fast-moving digital world, small businesses can often get left behind. Big players employ large IT teams to keep things running and make decisions that ensure staff have the right tools to be productive and efficient. 

But with small businesses and start-ups, it’s often the business owner or a key staff member who becomes the ‘go-to’ IT person. And they often end up bogged down with fixing IT issues instead of focusing on what they do best – growing the business. 

The good news is there’s an easy and effective small business IT solution to this problem – outsourcing. 


Why outsourcing means great support for your business 


Sometimes people confuse ‘outsourcing’ with ‘offshoring’, and all its negative connotations. But in this context, ‘outsourcing’ means using a Managed Services Provider (MSP) for small business IT support.  

MSPs provide proactive support for on-premise servers and IT equipment, management of cloud services such as Office 365, hardware and software procurement, anti-virus and cyber security, and access to a helpdesk. Some MSPs also offer IT strategy consultancy to ensure your company is on the right path.  

The benefits of outsourcing as a small business IT solution include: 

Access to IT expertise If IT isn’t your speciality, you’re not going to be aware of every tool and app out there and which ones would best fit the needs of your small business. Having professional advice means you’ll be introduced to different technologies that could boost your company’s productivity and efficiency.  

Peace of mind about security With so much data being generated, security is vital – not just to meet privacy regulations, but also to protect your company’s reputation. IT experts are best placed to help you put the right security measures in place.

Access to a help desk That way your staff can get fast solutions to their IT problems. 

Access to extra resources Even companies that have their own IT staff are seeing the benefits of outsourcing – perhaps for sickness or holiday cover, or for extra resources for specific projects. Projects like moving to Office 365, for example, can be tricky without extra, expert help.


Things to consider when outsourcing


If you think outsourcing IT would work for you as a small business IT solution, there are a few things to consider as you choose your IT partner: 

– Make sure the MSP has sufficient resources to offer the support level your business requires. 

– Make sure the MSP has expertise and familiarity with the technology your business uses. 

– Make sure there’s a cultural fit between your business and your MSP and that you trust them to give you the best advice and support for your business. 

– Make sure they’re interested in getting to know your company and how you work. 

– Make sure their IT small business support includes an out-of-hours service for emergencies. 


How IT Smart Solutions can help 


When it comes to IT small business support, IT Smart Solutions have a wealth of experience, having been looking after SMEs in Sydney since 2005. We offer the following: 

Modern workplace transformation We’re experienced in helping small businesses make their modern workplace journey by adopting new technology and cloud solutions 

Helpdesk We offer a fullservice desk between 8am and 8pm Monday to Friday, with emergency out-of-hours support outside those hours. And we have lovely staff! 

The IT Smart Solutions onboarding process begins with an onsite visit from one of our senior engineers, who will spend a few hours getting to know your systems and documenting your setup. Then our helpdesk team is given access to highquality documentation that enables them to offer efficient support to your users. Usually, there is also a discussion with a senior engineer in relation to any improvements that might be recommended or any security issues that IT Smart Solutions feel need addressing.


Check out our solutions


Interested in finding out how we can provide a small business IT solution to your company’s IT pain-points? Get in touch, or download our managed service product brochure to learn more about what we can help with.